5.6.1. Identification of conflicts of interest

An Authorised Person or Ancillary Service Provider must take all reasonable steps to identify conflicts of interest that may arise between:

• (a) the Authorised Person or Ancillary Service Provider, including its managers and Employees, and the Clients of the Authorised Person or Ancillary Service Provider, or any Person directly or indirectly linked to the Ancillary Service Provider by control; or
• (b) one Client of the Authorised Person or Ancillary Service Providerand another Client, in the course of the Authorised Person carrying on any Regulated Activity or Market Activity, or Ancillary Service Provider carrying on Ancillary Services.

5.6.2. Factors relevant to the existence of a conflict of interest in the provision of a service

For the purposes of identifying the types of conflict of interest that arise, or may arise, in the course of providing a service and whose existence may entail a material risk of damage to the interests of a Client, an Authorised Person or Ancillary Service Provider must take into account, as a minimum, whether the Authorised Person or Ancillary Service Provider, or a Person directly or indirectly linked by control to the Authorised Person  or Ancillary Service Provider:

• (a) is likely to make a financial gain, or avoid a financial loss, at the expense of the Client; or
• (b) has an interest in the outcome of a service provided to the Client or of a transaction carried out on behalf of the Client, which is distinct from the Client's interest in that outcome; or
• (c) has a financial or other incentive to favour the interest of another Client or group of Clients over the interests of the Client; or
• (d) carries on the same business as the Client; or
• (e) receives or will receive from a Person other than the Client an inducement in relation to a service provided to the Client, in the form of monies, goods or services, other than the standard commission or fee for that service.

5.6.3. Management of conflicts of interest

If arrangements made by an Authorised Person or Ancillary Service Provider to manage conflicts of interest are not sufficient to ensure, with reasonable confidence, that risks of damage to the interests of a Client will be prevented, the Authorised Person or Ancillary Service Provider must clearly disclose the general nature and/or sources of conflicts of interest to the Client before undertaking business for the Client.

5.6.4. Disclosure of conflicts of interest

The disclosure in GEN 5.6.3 must:

• (a) be made in a durable medium; and
• (b) include sufficient detail, taking into account the nature of the Client, to enable that Client to take an informed decision with respect to the service in the context of which the conflict of interest arises.