Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managing

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1. INTRODUCTION

1.1. The purpose of the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers (hereinafter – Manual) is to outline financial, prudential and financial conduct returns templates, provide the guideline on preparation and submission of returns by the AIFC Participants authorised to conduct insurance intermediation and insurance management (hereinafter – Insurance Intermediaries and Insurance Managers).

1.2. The Manual complies with the AIFC General Rules (hereinafter – Gen), AIFC Conduct of Business Rules (hereinafter – COB) and AIFC Prudential Rules for Insurance Intermediaries and Insurance Manager (hereinafter - PRU (INT) meets the requirements of regulatory framework established by Astana Financial Services Authority (hereinafter – AFSA).

2. REPORTING TEMPLATES

2.1 The Insurance Intermediaries and Insurance Managers are required to submit financial and prudential returns listed in Table 1.:

Table 1. The list of financial and prudential returns and their applications

	Returns Template	Annex No.	Application
Financial Statements	Financial position/ Balance sheet	1.1.	Applicable for Insurance Intermediaries and Insurance Managers
	Financial position/ Balance sheet of Branches	1.2.	Applicable only for branches of Insurance Intermediaries and Insurance Managers
	Profits and Losses Report	1.3.	Applicable for Insurance Intermediaries and Insurance Managers
Prudential Returns	Capital Resources and Indemnity Insurance Calculation	1.4.	Not applicable for branches of Insurance Intermediaries and Insurance Managers
	Business operations of Insurance Intermediary and Insurance Managers	1.5.	Applicable for Insurance Intermediaries and Insurance Managers
	Information on Controller	1.6.	Applicable for Insurance Intermediaries and Insurance Managers
Financial Conduct Returns	Staffing and Conduct	2.1	Applicable for Insurance Intermediaries and Insurance Managers

3. REPORTING RULES

3.1. AIFC Insurance Intermediaries and Insurance Managers must submit to the AFSA financial, prudential and financial conduct returns outlined in table 1. of this Manual made in thousands of USD with explanatory note disclosing the main report outcomes, for following reporting and submission periods:

3.1.1. Quarterly returns within a month after reporting quarter ends;

3.1.2. Annual returns within 4 months after the reporting year ends;

3.2. If an AIFC Insurance Intermediaries and Insurance Managers becomes aware, or has reasonable grounds to believe, that it is or may be about to be in breach of any of the prudential requirements set by AFSA or financial services regulator of its Head Office incorporation, it must notify the AFSA immediately no later than 1 business day and follow the rule 5.5 of PRU(INT).

3.3. Returns must be submitted to the Astana Financial Services Authority (hereinafter – AFSA) by way of official e-communication channels. The transmission should include scanned copies of signed reports and supporting Ms Excel documents.

4. CONCLUSION

4.1. Insurance Intermediaries and Insurance Managers within a month after approval of reports produced by its significant shareholders must submit following reports in English language, if such reports are required to be created:

4.1.1. audited annual financial reports of significant shareholders; and

4.1.1. annual reports of significant shareholders, that includes annual information on business performance, implementation of strategic goals and other information about shareholders.

4.2. Branches of Insurance Intermediaries and Insurance Managers within a month after approval of reports must submit copies of Head Office Insurance Intermediary and Insurance Managing Firm reports in English language:

4.1.1. Audited annual financial report;

4.1.2. Annual report, that includes annual information on business performance, implementation of strategic goals and other information about Head Office Insurance Intermediary and Insurance Managing Firm;

4.1.3. Quarterly financial and prudential returns, that are required to be submitted by the Head Office Insurance Intermediary and Insurance Managing Firm to its home financial services regulator.

5. The AFSA by written Notice may extend the submission periods of reports outlined in the Manual.

6. Insurance Intermediaries and Insurance Managers should be informed on amendments to this Manual within 10 business days after publication on the AFSA official website.

Annex 1.1. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

FINANCIAL POSITION/ BALANCE SHEET TEMPLATE FOR INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

Authorised Firm’s Name	______________________________________
Regulated Activity (select)	Insurance Intermediary/ Insurance Manager
Permission to Hold Clients’ Money (select)	Permitted/ Not Permitted
Reporting Period	__ /__ /____ (dd/mm/yyyy)
Financial Position / Balance Sheet

Line no.	FINANCIAL POSITION/ BALANCE SHEET	Reporting period	Reporting period -1
	ASSETS
1	Cash and Cash Balances at Banks
2	Cash in Hand
3	Cash Balances at Central Banks
4	Money Market Placements
5	Deposits
6	Financial Assets Held for Trading
7	Derivatives
8	Equity Instruments
9	Debt Securities
10	Loans and Advances
11	Islamic Contracts
12	Non-Trading Financial Assets Designated at Fair Value through Profit or Loss
13	Equity Instruments
14	Debt Securities
15	Loans and Advances
16	Islamic Contracts
17	Financial Assets Designated at Fair Value through Profit or Loss
18	Debt Securities
19	Loans and Advances
20	Islamic Contracts
21	Financial Assets designated at Fair Value through Other Comprehensive Income
22	Equity Instruments
23	Debt Securities
24	Loans and Advances
25	Islamic Contracts
26	Financial Assets at Amortised Cost
27	Debt Securities
28	Loans and Advances
29	Islamic Contracts
30	Derivatives - Hedge Accounts
31	FV Changes of the Hedged Items in Portfolio Hedge of Interest Rate Risk
32	Investments in Subsidiaries, Joint Ventures and Associates
33	Tangible Assets
34	Property, Plant, and Equipment
35	Investment Property
36	Account Receivables
37	Prepayments and Security Deposits
38	Intangible Assets
39	Goodwill
40	Other Intangible Assets
41	Tax Assets
42	Other Assets
43	Non-Current Assets and Disposal Groups Classified as Held for Sale
44	TOTAL ASSETS

	LIABILITIES
45	Financial Liabilities Held For Trading
46	Derivatives
47	Short positions
48	Debt securities issued
49	Islamic contracts
50	Other financial liabilities
51	Financial Liabilities Designated at Fair Value through Profit and Loss
52	Debt securities issued
53	Islamic contracts
54	Other financial liabilities
55	Financial Liabilities designated At Amortised Cost
56	Debt securities issued
57	Islamic contracts
58	Other financial liabilities
59	Deposits/PSIAu
60	Banks and Financial institutions
61	Others
62	Derivatives-Hedge Accounts
63	FV Changes of the Hedged Items in Portfolio Hedge of Interest Rate Risk
64	Provisions
65	Pensions, other post-employment defined benefit obligations and other long-term employee benefits
66	Restructuring
67	Pending legal issues and tax litigation
68	Commitments and guarantees given
69	Problem credits (bad and doubtful debt)
70	Other provisions
71	Current Liabilities
72	Tax Liabilities
73	Other Liabilities
74	Liabilities Included in Disposal Groups Classified as Held for Sale
75	TOTAL LIABILITIES

	SHAREHOLDER'S EQUITY
76	Capital
77	Paid up Capital
78	Unpaid Capital which has been called up
79	Share Premium
80	Equity Component of Compound Financial Instruments
81	Other Equity
82	Accumulated Other Comprehensive Income
83	Retained Earnings
84	Revaluation Reserves
85	Other Reserves
86	Reserves or accumulated losses of investments, joint ventures and associates
87	Other
88	(-) Treasury Shares
89	Profit Or Loss Attributable To Owner Of the Parent
90	(-) Interim Dividends
91	Minority Interest [Non -Controlling Interest]
92	TOTAL SHAREHOLDERS EQUITY
93	TOTAL LIABILITIES AND SHAREHOLDERS EQUITY

	OFF-BALANCE SHEET EXPOSURES
94	Direct credit substitutes
95	Transaction - related contingent items
96	Short-term self-liquidating trade-related contingent items - applicable to both issuing and - confirming banks - and commitments to underwrite debt and equity Securities
97	Note issuance facilities and revolving underwriting facilities
98	Transactions, other than SFTs, involving the posting of Securities held by the Authorised Firm as Collateral
99	Asset sales with recourse
100	Other commitments with certain drawdown
101	Other commitments
102	TOTAL OFF-BALANCE SHEET EXPOSURES

Instructions on Annex 1.1. template on Financial position/Balance Sheet Report to the Manual for Preparation of Returns for Authorised Insurance Intermediaries and Insurance Managers aimed at reporting on Insurance Intermediaries’ and Insurance Managers’ assets, liabilities, shareholders’ equity and off-balance sheet exposures.

The Financial Position/Balance Sheet of an Insurance Intermediary and Insurance Manager should be recorded and reported in compliance with the International Financial Reporting Standards and requirements of the AIFC for reporting quarter and quarter prior to reporting quarter.

This reporting template is not applicable for Insurance Intermediary and Insurance Manager doing business in the AIFC as a Branch.

Annex 1.2. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

FINANCIAL POSITION/ BALANCE SHEET TEMPLATE

FOR INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

DOING BUSINESS IN THE AIFC AS A BRANCH

Authorised Firm’s Name

______________________________________

Regulated Activity

(select)

AIFC Branch of

Insurance Intermediary/ Insurance Manager

Permission to Hold Clients’ Money

(select)

Permitted/ Not Permitted

Reporting Period

__ /__ /____

(dd/mm/yyyy)

Financial Position / Balance Sheet of a Branch

Line no.	FINANCIAL POSITION/ BALANCE SHEET OF A BRANCH	Reporting period	Reporting period -1
	ASSETS
1	Cash and Cash Balances at Banks
2	Cash in Hand
3	Cash Balances at Central Banks
4	Money Market Placements
5	Deposits
6	Financial Assets Held for Trading
7	Derivatives
8	Equity Instruments
9	Debt Securities
10	Loans and Advances
11	Islamic Contracts
12	Non-Trading Financial Assets Mandatorily at Fair Value through Profit or Loss
13	Equity Instruments
14	Debt Securities
15	Loans and Advances
16	Islamic Contracts
17	Financial Assets Designated at Fair Value through Profit or Loss
18	Debt Securities
19	Loans and Advances
20	Islamic Contracts
21	Financial Assets at Fair Value through Other Comprehensive Income
22	Equity Instruments
23	Debt Securities
24	Loans and Advances
25	Islamic Contracts
26	Financial Assets at Amortised Cost
27	Debt Securities
28	Loans and Advances
29	Islamic Contracts
30	Derivatives - Hedge Accounting
31	FV Changes of the Hedged Items in Portfolio Hedge of Interest Rate Risk
32	Investments in Subsidiaries, Joint Ventures, and Associates
33	Tangible Assets
34	Property, Plant, and Equipment
35	Investment Property
36	Account Receivables
37	Prepayments and Security Deposits
38	Intangible Assets
39	Goodwill
40	Other Intangible Assets
41	Tax Assets
42	Other Assets
43	Non-Current Assets and Disposal Groups Classified as Held for Sale
44	TOTAL ASSETS

	LIABILITIES
45	Financial Liabilities Held For Trading
46	Derivatives
47	Short positions
48	Debt securities issued
49	Islamic contracts
50	Other financial liabilities
51	Financial Liabilities Designated at FairValue through Profit and Loss
52	Debt securities issued
53	Islamic contracts
54	Other financial liabilities
55	Financial Liabilities Measured At Amortised Cost
56	Debt securities issued
57	Islamic contracts
58	Other financial liabilities
59	Deposits/PSIAu
60	Banks and Financial institutions
61	Others
62	Derivatives-Hedge Accounting
63	FV Changes of the Hedged Items in Portfolio Hedge of Interest Rate Risk
64	Provisions
65	Pensions, other post-employment defined benefit obligations and other long term employee benefits
66	Restructuring
67	Pending legal issues and tax litigation
68	Commitments and guarantees given
69	Problem credits (bad and doubtful debt)
70	Other provisions
71	Current Liabilities
72	Tax Liabilities
73	Head Office Account
74	Other Liabilities
75	Liabilities Included in Disposal Groups Classified as Held for Sale
76	TOTAL LIABILITIES

	OFF-BALANCE SHEET EXPOSURES
77	Direct credit substitutes
78	Transaction - related contingent items
79	Short-term self-liquidating trade-related contingent items-applicable to both issuing and - confirming banks - and commitments to underwrite debt and equity Securities
80	Note issuance facilities and revolving underwriting facilities
81	Transactions, other than SFTs, involving the posting of Securities held by the Authorised Firm as Collateral
82	Asset sales with recourse
83	Other commitments with certain drawdown
84	Other commitments
85	TOTAL OFF-BALANCE SHEET EXPOSURES

Instructions on Annex 1.2. template on Financial position/Balance Sheet Report of a Branch to the Manual for Preparation of Returns for Authorised Insurance Intermediaries and Insurance Managers doing business in the AIFC as a Branch aimed at reporting on assets, liabilities and off-balance sheet exposures of an Insurance Intermediaries and Insurance Managers doing business in the AIFC as a Branch.

The Financial Position/Balance Sheet of a Branch of an Insurance Intermediary and Insurance Manager should be recorded and reported in compliance with the International Financial Reporting Standards and requirements of the AIFC for reporting quarter and quarter prior to reporting quarter.

Line 73. Head Office Account – is the total of liabilities to Head Office, that which has characteristics of Equity Share Capital (e.g. working capital) and adjuster due to the financial results of a branch.

Annex 1.3. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

PROFIT AND LOSS REPORT TEMPLATE

FOR INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

Authorised Firm’s Name	______________________________________
Regulated Activity (select)	Insurance Intermediary/ Insurance Manager
Permission to Hold Clients’ Money (select)	Permitted/ Not Permitted
Reporting Period	__ /__ /____ (dd/mm/yyyy)
Profit and Loss Report

Line No.	Profit and Loss	Reporting period since the beginning of the year	Reporting period -1 since the beginning of the year
1	Net Main Business Income
2	Main Business Income
3	Insurnace Intermediation
4	Inusrnace Management
5	Main Business Expenses
6	Insurnace Intermediation
7	Inusrnace Management
8	Net Interest Income
9	Interest Income
10	Cash and cash balances at banks
11	Financial assets held for trading
12	Non-trading financial assets mandatorily at fair value through profit or loss
13	Financial assets designated at fair value through profit or loss
14	Financial assets at fair value through other comprehensive income
15	Financial assets at amortised cost
16	Derivatives - Hedge accounting, interest rate risk
17	Other assets
18	(Interest Expenses)
19	(Financial liabilities held for trading)
20	(Financial liabilities designated at fair value through profit or loss)
21	(Financial liabilities measured at amortised cost)
22	(Derivatives - Hedge accounting, interest rate risk)
23	(Deposits)
24	(Other liabilities)
25	Annual Income (follow 3.2.(2) PRU INT) in thousands of USD, once a year
26	Minimum Capital Required (follow 3.2.(2) PRU INT) in thousands of USD	-
27	(Profits payable)
28	Dividend Income
29	Net Fee and Commission Income
30	Fee and Commission Income
31	Asset/Fund management activities
32	Advisory services
33	Brokerage activities
34	Trade finance
35	Arranging
36	Other
37	(Fee and Commission Expenses)
38	(Asset/Fund management activities)
39	(Advisory services)
40	(Brokerage activities)
41	(Trade finance)
42	(Arranging)
43	(Other)
44	Gains or (-) Losses:
45	on financial assets and liabilities held for trading, net
46	non-trading financial assets mandatorily at fair value through profit or loss
47	on financial assets and liabilities designated at fair value, net
48	from hedge accounting, net
49	on exchange differences, net
50	on derecognition of financial assets and liabilities not measured at fair value, net
51	on derecognition of non financial assets other than held for sale, net
52	Net Other Operating Income
53	Other Operating Income
54	Intergroup services
55	Other
56	(Other Operating Expenses)
57	(Intergroup services)
58	(Other)
59	Gross Profit
60	(Administrative Expenses)
61	(Salaries and allowances)
62	(Bonuses and commissions)
63	(Other administrative expenses)
64	(Depreciation)
65	(Property, Plant and Equipment)
66	(Investment properties)
67	(Intangible assets)
68	Modification Gains or (-) Losses, Net
69	Financial assets at fair value through other comprehensive income
70	Financial assets at amortised cost
71	(Provisions or (-) Reversal of Provisions)
72	(Commitments and guarantees given)
73	(Other provisions)
74	(Impairment or (-) Reversal of Impairment of Financial Assets Not Measured at Fair Value Through Profit or Loss)
75	(Impairment or (-) Reversal of Impairment of Investments in Subsidiaries, Joint Ventures, and Associates)
76	(Impairment or (-) Reversal of Impairment of Non-Financial Assets)
77	Negative Goodwill Recognised in Profit or Loss
78	Share of the Profit or (-) Loss of Investments in Subsidiaries, Joint Ventures, and Associates
79	Profit or (-) Loss Before Tax from Continuing Operations
80	(Tax Expense or (-) Income Related to Profit or Loss from Continuing Operations)
81	Profit or (-) Loss After Tax from Continuing Operations
82	Profit or (-) Loss After Tax from Discontinued Operations
83	Profit or (-) loss before tax from discontinued operations
84	(Tax expense or (-) income related to discontinued operations)
85	Profit or (-) Loss for the Reporting Period
86	Attributable to Non-Controlling Interests
87	Attributable to Owners of the parent

Instructions on Annex 1.3. template on Profits and Loss report to the Manual for Preparation of Returns for Authorised Insurance Intermediaries and Insurance Managers is aimed at reporting on profits and losses of Insurance Intermediaries and Insurance Mangers.

The Profit and Loss Report of a PRU Investment Firm should be recorded and reported in compliance with the International Financial Reporting Standards and requirements of the AIFC for reporting quarter/year since the beginning of the year and quarter/year prior to reporting quarter/year since the beginning of the year .

Annex 1.4. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

CAPITAL RESOURCES and INDEMNITY INSURANCE CALCULATION TEMPLATE

FOR INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

Authorised Firm’s Name	______________________________________
Regulated Activity (select)	Insurance Intermediary/ Insurance Manager
Permission to Hold Clients’ Money (select)	Permitted/ Not Permitted
Reporting Period	__ /__ /____ (dd/mm/yyyy)
CAPITAL RESOURCES AND INDEMNITY INSURANCE CALCULATION

MINIMUM CAPITAL REQUIREMENT
Line no.		Reporting period	Reporting period-1
1	(+) Capital elements
2	the ordinary equity share capital, to the extent fully paid up
3	share premium accounts related to the equity share capital referred on line 2
4	any retained earnings and reserves created out of earnings of past periods of the Authorised Firm, and accumulated other comprehensive income, as defined in the International Financial Reporting Standards, to the extent shown in its audited financial statements and accounts.
5	(-) Capital elements
6	any interim losses incurred by the Authorised Firm in the current financial year, irrespective of whether or not shown in audited financial statements and accounts
7	goodwill and other intangible assets as defined in the International Financial Reporting Standards
8	tangible fixed assets, including equipment and vehicles
9	deferred tax assets that rely on future profitability
10	defined benefit pension fund assets of the Authorised Firm
11	investments by the Authorised Firm or by any of its Subsidiaries in the Authorised Firm's own shares
12	holdings of equity shares of Affiliates or Related Persons which give rise to a reciprocal cross holding with the Authorised Firm which has the effect of artificially inflating the Capital Resources of the Authorised Firm
13	any amount to be deducted from Capital Resources as directed by the AFSA
14	Capital Resources Available

15	MINIMUM CAPITAL REQUIREMENTS
16	Annual Income (follow 3.2.(2) PRU INT) once a year
17	Minimum Capital Required (follow 3.2.(2) PRU INT)
18	Capital Resources available
19	Control of compliance with Minimum Capital Requirements

	Indemnity Insurance Overview
20	Indemnity Insurance Volume
21	Average size of insurance policy Intermediated/ Managed
22	Number of Insurance policies Intermediated/ Managed
23	Indemnity Insurer’s Name
24	Indemnity Insurer’s Residency
25	Indemnity Insurer’s Rating/ Rating Agency

Instructions on Annex 1.4 Template on Capital Resources Calculation to the Manual for Preparation of Returns for Authorised Insurance Intermediaries and Insurance Managers are aimed on calculation and reporting of Insurance Intermediaries and Insurance Managers Capital Resources.

Insurance Intermediaries and Insurance Managers must prepare and submit Capital Resources Calculation, Minimum Capital Requirements and Insurance Indemnity reports for the reporting quarter and quarter prior to reporting quarter.

Insurance Intermediaries and Insurance Managers doing business in the AIFC as a Branch must prepare and submit Insurance Indemnity report.

Line 14. Capital Resources Available is difference of line 1. (+) Capital Elements and line 5. (-) Capital Elements.

Line 19. Control of compliance with Minimum Capital Requirements is analysis of Capital Resources Available and Minimum Capital Requirements.

Annex 1.5. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

INSURANCE INTERMEDIATION AND INSURANCE MANAGEMENT INFORMATION TEMPLATE

FOR INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

Authorised Firm’s Name	______________________________________
Regulated Activity (select)	Insurance Intermediary/ Insurance Manager
Permission to Hold Clients’ Money (select)	Permitted/ Not Permitted
Reporting Period	__ /__ /____ (dd/mm/yyyy)
INSURANCE INTERMEDIATION AND INSURANCE MANAGEMENT INFORMATION

For reinsurance-jurisdiction is the location of the ceding insurer	AIFC	Kazakhstan	+Add country	Total
Totalgross written premiums Intermediated / Underwritten
Total Non-Life gross written premiums Intermediated / Underwritten
Accident
Sickness
Land vehicles
Railway rolling stock
Aircraft
Ships
Goods in transit
Fire and natural forces
Damage to property
Motor vehicle liability
Aircraft liability
Liability of ships
General liability
Suretyship
Miscellaneous financial loss
Legal expenses
Assistance
Other

Total Long-Term gross written premiums Intermediated / Underwritten
Life and annuity
Marriage and birth
Linked long term
Tontines
Capital redemption contracts
Pension fund management
Permanent health
Other

Insurance Money
Balance at the beginning of the period
Total inflow
Total outflow
Balance at the end of the period
Held in account for greater than 30 days
-Bank 1 name
-Bank 2 name
-Bank ... name

Annex 1.5 Insurance Intermediation and Insurance Management of the Manual for Preparation of Returns for Authorised Insurance Intermediaries an Insurance Managers is aimed on reporting on Insurance Intermediaries and Insurance Managers business operations done during the reporting period by insurance categories outlined in PINS and Insurance Money hold.

Insurance Intermediaries and Insurance Managers who are permitted to hold clients’ money are submitting information on business operations and Insurance Money.

Insurance Intermediaries and Insurance Managers who are not permitted to hold clients’ money are submitting information on business operations.

Annex 1.6. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

INFORMATION ON INSURANCE INTERMEDIARIES AND INSURANCE MANAGERS

CONTROLLERS

Authorised Firm’s Name	______________________________________
Regulated Activity (select)	Insurance Intermediary/ Insurance Manager
Permission to Hold Clients’ Money (select)	Permitted/ Not Permitted
Reporting Period	__ /__ /____ (dd/mm/yyyy)
Information on Controllers

Controllers	Share, in %	Share, in thousands of USD	Information on controllers
Controllers	Share, in %	Share, in thousands of USD	Individual/ Business	Country of residency
1	2	3	4	5


Total	100%

Instructions on Annex 1.6. to the Manual for Preparation of Returns for Authorised Insurance Intermediaries and Insurance Managers is reporting template for Information on Controllers.

This Template is not applicable for the Insurance Intermediaries and Insurance Managers doing business in the AIFC as a Branch.

The purpose of this Template is to provide the AFSA with information on Auhtorised Firm’s Controllers structure, share in percentage and thousands of USD, residency and is controller business entity or individual.

Annex 2.1. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Authorised firm’s name:

Reporting date:

DD/MM/YYYY

Staffing and Conduct

Instructions on the Annex 2.12 to the Manual for Preparation of Returns for Authorised Firms to collect data on Staffing and Conduct.

- I declare that, to the best of my knowledge and belief, having made due enquiry, the information given in this report and documents attached, is complete and correct. I understand that it may be a breach of Article 104 of the AIFC Financial Services Framework Regulations to provide to the AFSA an information which is false, misleading or deceptive or conceal information where concealment of such information is likely to mislead or deceive AFSA. - I acknowledge that failure to comply with regulatory requirements, or the provision of false information, may result in supervision or enforcement actions, including imposition of fines, censures or withdrawal of the Licence. - I understand that any personal data provided to the AFSA will be used to discharge its regulatory functions under acting law of the AIFC and other relevant legislation and may be disclosed to third parties for those purposes.

Instructional Guidelines

FORM FC270 – Staffing and Conduct

1. Data Input: Enter all required data directly into the Form. 2. Formatting: It is essential not to apply any custom formatting. The reporting templates automated and must be completed according to AFSA's standardised format and avoid unprotecting the reporting templates files. 3. Units and Decimal Places: Ensure accuracy by double-checking the units and decimal places in the form. 4. Column Headings: Ensure each column is filled out correctly according to its respective heading. 5. File Naming: To facilitate processing, please name the file using your Authorised Firm's BIN (Business Identification Number). 6. Interpretation of Terms: Defined terms are identified throughout the reporting templates by the capitalisation of the initial letter of a word or each word of a phrase and are defined in the AIFC Glossary (GLO). Unless the context otherwise requires, where capitalisation of the initial letter is not used, an expression has its natural meaning. Notwithstanding the use of capitalisation for identifying defined terms, capitalisation is also used when reference is made to sections and items in the forms by quoting the title of the section or the name of the item. Take note that some of these words or phrases are not defined terms and, therefore, will not be defined in GLO. The descriptions in the Instructional Guidelines are illustrative in nature and simplified for the purposes of preparation of Financial Conduct supervision reporting returns. 7. Formatting of Answers: Do not include positive or negative symbols in your answers; values should be presented as absolute numbers. 8. Explanatory Note: An explanatory note, signed by an Approved Individual (e.g., CEO and/or CFO), should be provided in both PDF and Microsoft Word formats. This note should include explanations for any significant differences in each return, where applicable.

Purpose

This Form is designed to capture high level statistics in relation to the firm’s staff, its clients, as well as the firm’s complaints, regulatory breach and suspicious transaction experience.

Applicability

Authorised Firms need to complete only the sections of the Form that are applicable to them.

Staffing

FC270_1	Total
1 - Senior Management (e.g. CEO / SEO, Directors / Senior Mgmt. etc)
2 - Advisory (e.g. Client Relationship Manager etc.)
3- Discretionary Account Manager (e.g. Front Office Personnel)
4 - Discretionary Fund Manager (e.g. Front Office Personnel)
5 - Accountants (Fund / segregated vehicle accountants etc)
6 - Front Office Trading Desk
7 - Back Office
8 - Compliance, AML Risk Management (e.g. CO / MLRO, Risk Managers etc.
9 - Other(e.g. Finance, HR, IT, Admin/Support)
Total Relevant Staffing
10 - AIFC Located Staff

Clients

FC270_2	Banking	Insurance	Managing Investments	Managing CIS	Advising on Investments	Dealing in Investments	Providing Money Services	Other	T1- Total Number of Clients by COB 2 classification	T2 - Total Number of Unique Clients	T3 - Total Number of Overlapping Clients
1 - Retail Clients
2 - Deemed Professional Clients
3 - Assessed Professional Clients
4 - Market Counterparties
T1 - Total Number of Clients by engagement in a regulated activity
T2 - Total Number of Unique Clients
T3 - Total Number of Overlapping Clients

FC270_2	Instructional Guidelines
1 - Retail Clients	Please refer to COB 2.2. In general, Refer to individuals or natural persons who engage in financial services as consumers. These individuals typically have limited knowledge and experience in financial matters and may require a higher level of protection.
2 - Deemed Professional Clients (DPC)	Please refer to COB 2.4. In general, DPC are classified as professional clients based on predefined criteria. Entities such as national or regional governments, central banks, authorised financial institutions, collective investment schemes, pension funds, and other institutional investors.
3 - Assessed Professional Clients	Please refer to COB 2.5. In general, The assessment is conducted by the authorised firm. The individual must meet specific requirements, such as having a certain level of net assets and demonstrating sufficient experience and understanding of relevant financial products and services.
4 - Market Counterparties	Please refer to COB 2.7. In general, Market Counterparties are legal entities that enter into contracts on financial markets. They ensure that the contracts are executed smoothly and act as the buyer to every seller and the seller to every buyer.
T1 - Total Number of Clients by engagement in a regulated activity	Each client’s engagement in a regulated activity is counted, leading to a higher total due to clients participating in multiple activities.
T2 - Total Number of Unique Clients	This row reflects the total number of unique/distinct clients in each activity (counting each client only once across all activities). The total is lower because it avoids double-counting clients.
T3 - Total Number of Overlapping Clients	This row shows how many clients are involved in multiple activities. These clients are already included in the T1 count but are shown here to highlight the overlaps across activities.

Firm’s Complaints

FC270_3	Banking	Insurance	Managing Investments	Managing CIS	Advising on Investments	Dealing in Investments	Providing Money Services	Other	Total
1 - Status: Upheld
2 - Status: Rejected
3 - Status: Pending
Total Complaints - High Level Stats

FC270_3	Instructional Guidelines
1 - Status: Upheld	A complaint is considered "upheld" when it has been investigated and found to be valid or justified. This means that the investigating body or authority agrees with the complaint and acknowledges that a problem or error occurred.
2 - Status: Rejected	A complaint is labeled "rejected" when it has been reviewed, and the conclusion is that the complaint is not valid or justified. In this case, the authority or organization does not find sufficient grounds to agree with the complainant.
3 - Status: Pending	A complaint is marked as "pending" when it is still under review or investigation, and no final decision has been made yet. The complaint is awaiting further action or information before a resolution can be reached.

FC270_4	Banking	Insurance	Managing Investments	Managing CIS	Advising on Investments	Dealing in Investments	Providing Money Services	Other	Total
1 - Suitability
2 - Service
3 - Performance
Total Complaints - Breakdown of Type

FC270_4	Instructional Guidelines
1 – Suitability	Select this category if the complaint is about the product or service not meeting the customer’s specific needs or being inappropriate for its intended use.
2 – Service	Choose this option if the complaint involves issues with the quality of service provided, such as poor customer service, delays, or unprofessional behavior.
3 - Performance	Use this category if the complaint is about the performance of the product or service, such as not working as expected or failing to meet promised standards.

Firm’s Regulatory Breaches

FC270_5	Banking	Insurance	Managing Investments	Managing CIS	Advising on Investments	Dealing in Investments	Providing Money Services	Other	Total
1 – Open
2 – Closed
Total Regulatory Breaches

Firm’s Suspicious Transaction Experience

FC270_5	Instructional Guidelines
1 – Open	Select this status if the regulatory breach case is still under investigation or has not yet been resolved. An "Open" status indicates ongoing actions or reviews.
2 - Closed	Choose this status if the regulatory breach case has been fully investigated and resolved. A "Closed" status means that all necessary actions have been taken and the case is considered complete.

FC270_6	Banking	Insurance	Managing Investments	Managing CIS	Advising on Investments	Dealing in Investments	Providing Money Services	Other	Total
1 – Internal
2 – External
Total Number of Suspicious Activity Reports

FC270_6	Instructional Guidelines
1 – Internal	SARs submitted to the Firm's CO/MLRO.
2 - External	SARs submitted to the Committee on financial monitoring of the Ministry of finance of the Republic of Kazakhstan.

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Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managing

1. INTRODUCTION

2. REPORTING TEMPLATES

3. REPORTING RULES

4. CONCLUSION

4.1. Insurance Intermediaries and Insurance Managers within a month after approval of reports produced by its significant shareholders must submit following reports in English language, if such reports are required to be created:

Annex 1.1. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 1.2. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 1.3. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 1.4. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 1.5. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 1.6. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Annex 2.1. to the Manual for Preparation of Returns for Insurance Intermediaries and Insurance Managers

Instructional Guidelines

Purpose

Applicability