20.3.1. General disclosure obligation

Prior to providing Insurance Management services to a Client, an Insurance Manager must disclose to that Client:

1. (a) its name and address;
2. (b) its regulatory status; and
3. (c) details of its complaints-handling procedure.

20.3.2. Disclosure of costs

An Insurance Manager must provide details of the costs of Insurance Management service offered to a Client.

20.3.3. Disclosure of new costs

An Insurance Manager must ensure that it does not impose any new costs, fees or charges without first disclosing the amount and the purpose of such costs, fees, or charges to the Client.

20.3.4. Disclosure of commissions and other benefits

An Insurance Manager must, at the request of any Client, disclose to that Client any commissions or other benefits that it receives in connection with its Insurance Management for that Client.